Refund Policy:
1. General Refund Policy
All ticket sales are final. Refunds will only be issued under the specific conditions outlined below. Please read this policy carefully before purchasing tickets.
2. Event Cancellations
If an event is cancelled by the event organiser, customers will be eligible for a full refund of the ticket price, including any service fees.
Notification: Customers will be notified of the cancellation via the email address provided at the time of purchase.
Refund Process: Refunds will be processed automatically to the original method of payment within 7 business days of the cancellation announcement. Customers do not need to take any action to receive a refund.
3. Event Rescheduling
If an event is rescheduled, tickets will automatically be valid for the new date and time.
Notification: Customers will be informed of the new date and time via email.
Refund Requests: If the new date and time are not suitable, customers may request a refund within [Y] days of the rescheduling announcement. Refund requests should be submitted to [Customer Support Email or Contact Form].
4. Customer-Initiated Cancellations
Tickets purchased through our website are non-refundable unless stated otherwise.
Refund Exceptions: In certain cases, such as medical emergencies or unforeseen circumstances, we may consider refund requests on a case-by-case basis. Documentation may be required to process these requests.
Request Process: To request a refund under exceptional circumstances, please contact our customer support team at mxeventhub@gmail.com with your order details and reason for the request.
5. Transfer or Resale of Tickets
Tickets may not be transferred or resold without prior authorization from the event organiser.
Unauthorised Transfers: Tickets that have been transferred or resold without authorization are not eligible for a refund.
Official Resale Channels: If authorised resale channels are available, details will be provided in the ticket purchase confirmation email.
6. Ticket Delivery Issues
In the event of issues with ticket delivery:
E-Tickets: If you do not receive your electronic tickets within 3 hours of purchase, please check your spam/junk folder and then contact customer support if they are not found.
7. Partial Refunds
Partial refunds may be granted in certain situations:
Service Fees: In cases where service fees are refundable, the refund will include these fees.
Multiple Event Tickets: If you purchased tickets for multiple events in one transaction, refunds will be processed for the affected event(s) only.
8. Refund Process
All refunds will be processed to the original method of payment.
Processing Time: Refunds typically take 30 business days to process, depending on your bank or payment provider.
Confirmation: You will receive an email confirmation once your refund has been processed.
9. Contact Information
For any questions or concerns regarding this refund policy, please contact our customer support team at:
Email: mxeventhub@gmail.com or info@mxeventhub.com
Phone: +60 16-826 1676
Mail:
Kota Kinabalu: No. 4, Lot 1, Mile 3.5 Jalan Tuaran, 88400 Kota Kinabalu, Sabah
Sandakan: 1st Floor, Lot 1, Block I, Bandar Letat Jaya, Mile 4, 90000 Sandakan, Sabah
By purchasing tickets from our website, you agree to this refund policy. We reserve the right to modify this policy at any time, and any changes will be posted on this page. It is the customer’s responsibility to review the policy periodically to stay informed of any updates.